A Team Leader/Supervisor is a first line management role with operational/project responsibilities or responsibility for managing a team to deliver clearly defined outcomes. It is ideal as a stepping stone to higher level management qualifications and is equally suitable for those who are not yet involved in management but are planning to do so.
Providing direction, instructions and guidance to ensure the achievement of set goals, specific responsibilities may vary but the knowledge, skills and behaviours required to undertake this role are universal – regardless of the size of the organisation Team Leaders operate within, or whether they work in the private or public sector.
Key job responsibilities include: supporting, managing and developing team members, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
The Team Leader/Supervisor qualification is an Apprenticeship Standard which can be studied at an Advanced level. It consists of the following qualification: